Staff seem eager to not make you come back. Service extremely slow, tables are always dirty. Most staff members have not been taught customer service skills, do not like being told how you want your coffee; if you ask for a certain temperature for your milk, they would add cold milk on the brew spoiling the texture, and they're always changing staff so being charged to getting your brew is a much longer process than it should be. I've seen some badly run Costas before, this is right at the top of the list.
Customer service is absolutely rubbish now, their seem to be new people in this shop and have no clue of how to serve customers. One of the girls who didn’t allow me to take her name (seem to be the store manager) was very rude and loud. I asked one the other girls to serve, however she did not allow them to do so I left the shop. Costa coffee should focus on hiring people who are truly willing to work as well as train them on how to behave with the customers.
Staff from this branch are working so hard, every day I go there everyone is so polite and friendly. They have big sitting area outside perfect for summer time. Hands up for the whole team especially the manager ! Highly recommend this Costa Coffee at Hounslow High Street .
Today it's a bad experience. Caramel maciato I ordered..and I got coffee expresso.. That boy said it a Caramel maciato. That's boy is completely doesn't know what is caramel maciato.
Great service. Young lady serving on her own but remained calm and professional in a busy and noisy little outlet. Excessive perspex screening meant she had to shout everything at least twice as we couldn't hear anything. Lastly; no tiffin! Only member of staff? Diamond! Costa - you've let yourself down, your staff down and your customers down here.